Live chat software has become an essential tool for businesses that want to provide exceptional customer service. In today’s digital age, customers expect instant communication with businesses, and live chat provides a quick and convenient way to communicate with customers in real-time. In this article, we will explore the 10 best live chat software in 2023 and their features, pricing, and customer reviews.
10 Best Live Chat Software in 2023:
1. ChatBot:
ChatBot is a powerful AI-powered live chat software that can handle complex conversations with customers. It offers features like chat automation, human takeover, and integration with third-party apps like Facebook Messenger and Slack. ChatBot also provides detailed analytics and reports, which can help businesses track their performance and improve their customer service.
Pricing:
ChatBot offers a free trial and a range of pricing plans starting from $50/month.
Customer Reviews:
ChatBot has a rating of 4.7 out of 5 on G2, with customers praising its easy-to-use interface and powerful automation features.
2. Zendesk Chat:
Zendesk Chat is a popular live chat software that offers features like chatbots, file sharing, and customizable widgets. It also integrates with other Zendesk products like Zendesk Support and Zendesk Explore, allowing businesses to provide a seamless customer experience across multiple channels.
Pricing:
Zendesk Chat offers a free trial and a range of pricing plans starting from $19/month.
Customer Reviews:
Zendesk Chat has a rating of 4.5 out of 5 on G2, with customers praising its ease of use and powerful automation features.
3. LiveChat:
LiveChat is a cloud-based live chat software that provides a range of features like chatbots, file sharing, and integration with third-party apps like Slack and Facebook Messenger. It also offers detailed analytics and reports, which can help businesses track their performance and improve their customer service.
Pricing:
LiveChat offers a free trial and a range of pricing plans starting from $16/month.
Customer Reviews:
LiveChat has a rating of 4.7 out of 5 on G2, with customers praising its ease of use and powerful automation features.
4. Tawk.to:
Tawk.to is a free live chat software that offers features like chatbots, file sharing, and customization options. It also provides detailed analytics and reports, which can help businesses track their performance and improve their customer service.
Pricing:
Tawk.to is free to use.
Customer Reviews:
Tawk.to has a rating of 4.7 out of 5 on G2, with customers praising its ease of use and powerful automation features.
5. Intercom:
Intercom is the best live chat software that provides a range of features like chatbots, file sharing, and integration with third-party apps like Slack and Facebook Messenger. It also offers detailed analytics and reports, which can help businesses track their performance and improve their customer service.
Pricing:
Intercom offers a free trial and a range of pricing plans starting from $39/month.
Customer Reviews:
Intercom has a rating of 4.4 out of 5 on G2, with customers praising its ease of use and powerful automation features.
6. Drift:
Drift is a conversational AI-powered live chat software that offers features like chatbots, lead capture forms, and integration with third-party apps like Slack and Salesforce. It also provides detailed analytics and reports, which can help businesses track their performance and improve their customer service.
Pricing:
Drift offers a free trial and a range of pricing plans starting from $400/month.
Customer Reviews:
Drift has a rating of 4.4 out of 5 on G2, with customers praising its ease of use and powerful automation features.
7. Olark:
Olark is the best live chat software that offers a range of features like chatbots, file sharing, and integration with third-party apps like Slack and Salesforce. It also provides detailed analytics and reports, which can help businesses track their performance and improve their customer service. Olark also offers customization options and can be tailored to fit the branding of a business.
Pricing:
Olark offers a free trial and a range of pricing plans starting from $17/month.
Customer Reviews:
Olark has a rating of 4.6 out of 5 on G2, with customers praising its ease of use and customization options.
8. Pure Chat:
Pure Chat is the best live chat software that offers features like chatbots, file sharing, and integration with third-party apps like HubSpot and Salesforce. It also provides detailed analytics and reports, which can help businesses track their performance and improve their customer service. Pure Chat also offers customization options and can be tailored to fit the branding of a business.
Pricing:
Pure Chat offers a free trial and a range of pricing plans starting from $39/month.
Customer Reviews:
Pure Chat has a rating of 4.8 out of 5 on G2, with customers praising its ease of use and customization options.
9. Zoho SalesIQ:
Zoho SalesIQ is a live chat software that offers features like chatbots, lead capture forms, and integration with third-party apps like Zoho CRM and Salesforce. It also provides detailed analytics and reports, which can help businesses track their performance and improve their customer service. Zoho SalesIQ also offers customization options and can be tailored to fit the branding of a business.
Pricing:
Zoho SalesIQ offers a free trial and a range of pricing plans starting from $19/month.
Customer Reviews:
Zoho SalesIQ has a rating of 4.5 out of 5 on G2, with customers praising its ease of use and customization options.
10. Freshchat:
Freshchat is a live chat software that offers features like chatbots, lead capture forms, and integration with third-party apps like HubSpot and Salesforce. It also provides detailed analytics and reports, which can help businesses track their performance and improve their customer service. Freshchat also offers customization options and can be tailored to fit the branding of a business.
Pricing:
Freshchat offers a free trial and a range of pricing plans starting from $15/month.
Customer Reviews:
Freshchat has a rating of 4.6 out of 5 on G2, with customers praising its ease of use and customization options.
Comparison of Top 10 Live Chat Software in 2023
Now that we’ve covered the top 10 live chat software for 2023, let’s compare them based on their features, pricing, and customer reviews.
Comparison of Features and Benefits:
Live chat software offers a range of features and benefits, but some stand out more than others. Here’s a comparison of the top 10 live chat software based on their key features and benefits:
| Live Chat Software | Key Features and Benefits |
| Zendesk Chat | Customizable chat widgets, chatbots, file sharing, real-time analytics |
| LiveAgent | Omnichannel support, chatbots, file sharing, video and voice calls |
| Intercom | Customizable chatbots, lead capture forms, integration with third-party apps |
| HubSpot Live Chat | Customizable chat widgets, chatbots, lead capture forms, integration with HubSpot |
| Tawk.to | Customizable chat widgets, chatbots, unlimited agents, file sharing |
| Drift | Customizable chatbots, lead capture forms, integration with third-party apps, detailed analytics |
| Crisp | Customizable chat widgets, chatbots, file sharing, integration with third-party apps |
| Olark | Customizable chat widgets, chatbots, file sharing, integration with third-party apps |
| Pure Chat | Customizable chat widgets, chatbots, file sharing, integration with third-party apps |
| Zoho SalesIQ | Customizable chat widgets, chatbots, lead capture forms, integration with Zoho CRM |
Comparison of Pricing and Plans:
Live chat software pricing can vary greatly depending on the features and number of agents included. Here’s a comparison of the top 10 live chat software based on their pricing and plans:
| Live Chat Software | Pricing and Plans |
| Zendesk Chat | Starts at $19/agent/month |
| LiveAgent | Starts at $15/agent/month |
| Intercom | Starts at $39/month |
| HubSpot Live Chat | Free with HubSpot CRM or starts at $50/month for standalone |
| Tawk.to | Free |
| Drift | Starts at $400/month |
| Crisp | Starts at $25/month |
| Olark | Starts at $17/month |
| Pure Chat | Starts at $39/month |
| Zoho SalesIQ | Starts at $19/month |
Comparison of Customer Reviews and Ratings:
Customer reviews and ratings can provide valuable insights into the user experience and customer satisfaction of live chat software. Here’s a comparison of the top 10 live chat software based on their customer reviews and ratings on G2:
| Live Chat Software | Customer Reviews and Ratings |
| Zendesk Chat | 4.4/5 |
| LiveAgent | 4.8/5 |
| Intercom | 4.4/5 |
| HubSpot Live Chat | 4.5/5 |
| Tawk.to | 4.7/5 |
| Drift | 4.2/5 |
| Crisp | 4.5/5 |
| Olark | 4.6/5 |
| Pure Chat | 4.8/5 |
| Zoho SalesIQ | 4.5/5 |
Based on this comparison, LiveAgent and Pure Chat stand out for their high customer ratings and a range of features at a reasonable price point. However, the best live chat software for your business will ultimately depend on your specific needs and budget. Consider trying out a few different options before committing to one, and make sure to consider customer reviews and ratings as well as pricing and features.
How to Choose the Right Live Chat Software for Your Business
With so many live chat software options available, it can be overwhelming to choose the right one for your business. Here are some factors to consider when making your decision:
Features:
Consider the specific features your business needs from a live chat software. Do you require chatbots, file sharing, or integration with other apps? Make a list of must-have features to guide your decision.
Pricing:
Live chat software pricing can vary greatly depending on the features and number of agents included. Consider your budget and how much you are willing to pay for the software. Some options offer a free plan or trial period, which can be a good way to test out the software before committing.
Ease of use:
Look for live chat software that is easy to set up and use. It should be intuitive and user-friendly for both your agents and customers.
Customer support:
Consider the level of customer support offered by the live chat software provider. Do they offer 24/7 support, phone support, or chat support? Make sure you will have the support you need if any issues arise.
Integration:
Consider how well the live chat software integrates with other tools you use in your business, such as your CRM, email marketing software, or e-commerce platform.
Scalability:
As your business grows, your live chat software needs may change. Look for software that can grow with your business and offer additional features as you need them.
By considering these factors and doing your research, you can find the right live chat software to meet your business needs.
Conclusion:
The significance of live chat software cannot be overstated in modern-day businesses as it enables real-time communication with customers and improves customer service. However, with numerous options to choose from, it can be a challenging task to pick the most fitting one for your business.
In this article, we’ve explored the 10 best live chat software options for 2023, comparing their features, pricing, and customer reviews. While each option offers its unique benefits, LiveAgent and Pure Chat stand out for their high customer ratings and a range of features at a reasonable price point.
Ultimately, the best live chat software for your business will depend on your specific needs and budget. By considering factors such as features, pricing, ease of use, customer support, integration, and scalability, you can find the right live chat software to meet your business needs and provide better customer service.